pk66 — Our Commitment to Safe Gaming

Play Responsibly

When gaming goes beyond entertainment and becomes a problem, making the right decision is the biggest win. pk66 is always here for you — to help you set limits, take a break, and get support.

For players aged 21 and above only Safe environment
Understanding the Issue

What Responsible Gaming Is and Why It Matters

Online betting and casino games are primarily a form of entertainment. But this entertainment stays healthy only when it is controlled and enjoyed with awareness. pk66 believes every player should know their own limits and play within them.

Responsible gaming is not just about managing money — it also involves managing your time well, maintaining mental balance, and fulfilling your responsibilities to family and loved ones. Under our Terms and Conditions, every account holder is required to follow these principles.

In Bangladesh, there are many families where one member's gambling problem affects the whole family. We do not want anyone who comes to play at pk66 to go down that path. That is why we have put in place a number of protective tools on our platform, which can be used at any time.

Our Privacy Policy states that your personal information is kept completely secure when you use the responsible gaming tools.

Remember — losing and winning are both part of the game. Never place larger bets trying to recover money you have already lost. That mindset is what leads to addiction.

Protect Yourself

Self-Limit Tools

pk66 gives you a number of useful tools to help you stay in control of your gaming. Contact the support team to activate them.

Deposit Limit

Set a daily, weekly or monthly cap on how much you deposit. Once a limit is set, it takes effect immediately.

Bet Amount Limit

Decide in advance the maximum amount you can wager in each game or betting round.

Session Time Limit

Set how long you play each day. When the set time is up, your account will automatically go on a break.

Temporary Account Break

Want to stop playing for a while? Put your account on a temporary hold for anywhere between 24 hours and 30 days.

Self-Exclusion

If you need a long-term break, choose self-exclusion. Once this request is made, the account cannot be reopened before the set period ends.

Gaming History Review

View your overall win/loss record and time spent. Understanding your own gaming habits is the first step toward awareness.

Stay Alert

Warning Signs of Problem Gaming

If you notice any of the following signs in yourself, consider seeking support right away.

  • Repeatedly returning to try to recover lost money and feeling the urge to bet more and more.
  • Spending more time gaming while neglecting responsibilities to family, friends or work.
  • Taking loans or lying to others to get money for gaming.
  • Feeling restless, irritable or depressed when not gaming.
  • Gradually increasing the amount you bet because the previous amount no longer feels exciting.
  • Hiding how much you play or how much you have lost from your family.
  • Feeling that gaming matters more than work, study or sleep.
pk66's Position

Our Commitment to You

pk66 is not just a gaming platform — it is a responsible community. We believe the wellbeing of every player matters more than our business.

We do not allow minors (under 21) to open accounts or play games. This rule is strictly enforced. Age is verified at registration and at any other time when needed.

To learn more about us and how we run this platform, read our About Us page.

Account protection always active

Age 21 and above required

Take a break any time

24/7 support ready

Get Help

Where and How to Get Support

If you think there is a problem, you do not have to face it alone. The pk66 support team and the people close to you — both matter.

pk66 Support Team

Talk to us directly. Live chat support is available in Bengali 24 hours a day, seven days a week. You can also reach us by email. If you want to set up self-exclusion or account limits, the support team can take action most quickly.

Live Chat 24/7, in Bengali and English
Email Support [email protected]

Reach Out to Family and Friends

Talking openly with loved ones is often the most effective first step. A family member or trusted friend can help you track your spending and give you emotional support. Keeping things hidden makes the problem worse — talking about it brings relief.

Seek Professional Advice

Addiction is a mental health issue — there is no shame in it. In Bangladesh, you can seek professional help from mental health specialists and counsellors. A qualified counsellor can help identify the causes of addiction and teach you ways to cope.

Build Good Habits

Some Tips for Healthy Gaming

Set a budget before you play and stop when it runs out.

Do not treat gaming as a source of income — it is entertainment.

Avoid playing when you are angry, depressed or under stress.

Take regular breaks — at least 10 minutes every hour.

Never play using someone else's credit card or bank account.

Make sure no children or minors can access your account.

FAQ

Questions About Responsible Gaming

Yes. When self-exclusion is activated, login to your account is blocked, but any funds in your mobile banking wallet remain completely untouched. You can withdraw them once the exclusion period ends.

Yes, a request to lower your limit takes effect immediately. However, a request to raise your limit only takes effect after a set waiting period — this is intentional, to prevent decisions made in the heat of the moment.

Self-exclusion can only be requested by the account holder themselves. However, if you are concerned about a family member, let the pk66 support team know — they can provide the right guidance.

Yes. While self-exclusion is active, all marketing communications from pk66 are stopped automatically.

Age is verified during registration at pk66. No one under 21 can open an account. If verification shows that an account holder is a minor, that account is closed immediately and the process to return any deposited funds is started.

Write to us directly via live chat or email us at [email protected]. Support is available 24/7 in both Bengali and English. You can also visit the FAQ page for answers to more general questions.